Refund and Returns Policy

Last Updated: 19 September 2024

1. Course Purchases

1.1 Refund Policy for One-Off Course Purchases

• Customers who purchase individual courses from Sports Business Education have the right to return within 14 days of delivery.
• Refund requests must be made in writing through our support system or via email hello@sportsbe.net.
• Refunds will be issued to the original payment method within 7 business days of approval.

2. Subscription Services (Not currently offered)

2.1 Subscription Cancellation Policy

• Customers who subscribe to our auto-renewing subscription service have the option to cancel their subscription at any time.
• Cancellation requests should be made at least 7 days prior to the renewal date to avoid being charged for the subsequent month.
• Customers can cancel their subscription by visiting their account settings on our website or by contacting our customer support.

2.2 Post-Renewal Cancellation Requests

• If a customer wishes to cancel their subscription after it has been renewed for the current month, the request must be made within 14 days of the renewal date.
• Cancellation requests for the current month’s subscription fee will not be eligible for a refund, but the subscription will be canceled for future renewals.

3. Refund Eligibility

3.1 Eligibility for Refunds

• Refunds will only be considered for requests made within the specified timeframes mentioned in sections 1 and 2.
• Refunds are issued based on the original payment method, which may include Stripe, PayPal, or other payment providers.

4. Contact Us

If you have any questions or need assistance with refunds or cancellations, please contact our customer support team at hello@sportsbe.net.

5. Amendments

Sports Business Education reserves the right to update and modify this refund and cancellation policy as needed. Any changes will be effective from the date of the update and will be communicated to customers.

Overview

Contact us at hello@sportsbe.net for questions related to refunds and returns.

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Data Protection Policy

Data Protection Policy – Created 6 May 2025

1.  Introduction

1. This Data Protection Policy is the overarching policy for data security and protection for Sports Business Education (hereafter referred to as “us”, “we”, or “our”).

2.  Purpose

The purpose of the Data Protection Policy is to support the 10 Data Security Standards, the General Data Protection Regulation (2016), the Data Protection Act (2018), the common law duty of confidentiality and all other relevant national legislation. We recognise data protection as a fundamental right and embrace the principles of data protection by design and by default.

This policy covers:

• Our data protection principles and commitment to common law and legislative compliance;

• procedures for data protection by design and by default.

3.  Scope

This policy includes in its scope all data which we process either in hardcopy or digital copy, this includes special categories of data.

• This policy applies to all staff, including temporary staff and contractors.

4.  Principles

We will be open and transparent with service users and those who lawfully act on their behalf in relation to their care and treatment. We will adhere to our duty of candour responsibilities as outlined in the Health and Social Care Act 2012.

We will establish and maintain policies to ensure compliance with the Data Protection Act 2018, Human Rights Act 1998, the common law duty of confidentiality, the General Data Protection Regulation and all other relevant legislation.Wewill establish and maintain policies for the controlled and appropriate sharing of service user and staff information with other agencies, taking account all relevant legislation and citizen consent.Where consent is required for the processing of personal data we will ensure that informed and explicit consent will be obtained and documented in clear, accessible language and in an appropriate format. The individual can withdraw consent at any time through processes which have been explained to them and which are outlined in our Record Keeping Policy: Withdrawal of Consent procedures. We ensure that it is as easy to withdraw as to give consent. We acknowledge our accountability in ensuring that personal data shall be:

Processed lawfully, fairly and in a transparent manner;Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (‘data minimisation’);Accurate and kept up to date;Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (‘storage limitation’);Processed in a manner that ensures appropriate security of the personal data.

We uphold the personal data rights outlined in the GDPR:

The right to be informed;The right of access;The right to rectification;The right to erasure;The right to restrict processing;The right to data portability;The right to object;Rights in relation to automated decision making and profiling.

Due to our size, we have determined that we are not required to have a Data Protection Officer (DPO), as we do not process special categories of data on a large scale. Nonetheless, to ensure that every individual’s data rights are respected and that there are the highest levels of data security and protection in our organisation, we have appointed a member of staff to be our Data Security and Protection Lead. The Data Security and Protection Lead will report to the highest management level of the organisation. We will support the Data Security and Protection Lead with the necessary resources to carry out their tasks and ensure that they can maintain expertise.

5.  Underpinning policies and procedures

This policy is underpinned by the following:

Data Quality Policy – outlines procedures to ensure the accuracy of records and the correction of errors;

• Staff Data Security Code of Conduct – provides staff with clear guidance on the disclosure of personal information.

6.  Responsibilities

Our designated Data Security and Protection Lead is John Print. The key responsibilities of the lead are:

To ensure the rights of individuals in terms of their personal data are upheld in all instances and that data collection, sharing and storage is in line with the Caldicott Principles;To define our data protection policy and procedures and all related policies, procedures and processes and to ensure that sufficient resources are provided to support the policy requirements.To complete the Data Security & Protection Toolkit (DSPT) annually and to maintain compliance with the DSPT. To monitor information handling to ensure compliance with law, guidance and the organisation’s procedures.

The Data Security and Protection Lead can be contacted via email hello @ sportsbe.net or on +44 (0)20 8152 7665.

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