Please read this refund policy carefully before purchasing any course, product or service from Sports BE.
Last Updated
19 September 2024
Business Name
Sports Business Education
Owner
John Print
Business Owner's Address
Lower Meadow, Deerhust Road.
Gloucester. GL19 4BU
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At Sports BE, we are committed to providing high-quality football agent training and mentorship. We want every student to feel confident in their purchase. This refund policy outlines the terms and conditions that apply to all courses, products, and services offered by Sports BE (Sports Business Education).
By purchasing any product or service from Sports BE, you acknowledge and agree to the terms of this refund policy. We encourage you to read this policy in full before making a purchase. If you have any questions, please contact us before enrolling.
This policy applies to all purchases made through our website, including but not limited to: FIFA Football Agent Exam Training (Pathway 1), Football Agent Business Courses (Pathway 2), Fast Track Weekends, One-on-One Training, Mentorship Programmes, and any other digital products or services.
All courses and training programmes offered by Sports BE are delivered as digital products. Upon enrolment, you receive immediate access to digital study materials, session recordings, practice questions, mock exams, and other resources.
Due to the nature of digital products and the instant access provided upon purchase, all sales are generally considered final once access to the digital content has been granted. This is in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which provide that the right to cancel a distance contract for digital content may be lost once performance has begun with the consumer's prior express consent.
Important
By completing your purchase, you expressly consent to immediate access to digital content and acknowledge that this may affect your statutory right to cancel. You waive your right to a 14-day cooling-off period once digital content delivery has begun.
This includes, but is not limited to:
Our Pass Guarantee is one of the key benefits of enrolling with Sports BE. It is designed to give you complete confidence and peace of mind. Here's how it works:
If you do not pass the FIFA Football Agent Exam — or if you decide not to sit the exam — you are entitled to join the next available training cohort completely FREE of charge. No questions asked.
The Pass Guarantee applies to all Pathway 1 training options (Group Training, One-on-One Training, and Fast Track Weekend). It provides you with a second opportunity to complete the full training programme at no additional cost.
Please note: The Pass Guarantee is not a refund. It is a guarantee that you will receive continued training until you are ready. It does not entitle you to a monetary refund. The guarantee covers one additional training cycle. If the student does not sit or pass the exam on their second attempt, standard terms apply thereafter.
The Pass Guarantee does not cover any fees charged by FIFA for exam registration, nor does it cover any third-party costs (e.g., travel, accommodation, or additional study resources not provided by Sports BE).
Under UK consumer law (The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), you normally have a 14-day cooling-off period when purchasing goods or services online.
However, because Sports BE courses are digital products with immediate access, and because you expressly consent to this immediate access during the checkout process, your right to cancel under the 14-day cooling-off period may be waived at the point of purchase.
During the checkout process, you will be asked to acknowledge that:
If you do not access any digital content or materials within the first 14 days, and you have not attended or viewed any live sessions or recordings, you may still be eligible for a full refund. Requests must be made in writing within the 14-day period.
We understand that exceptional circumstances may arise. Sports BE will review refund requests on a case-by-case basis for the following situations:
Serious Medical Conditions
If you experience a serious medical condition that prevents you from participating in the course. Medical evidence may be required.
FIFA Exam Cancellation
If FIFA cancels or indefinitely postpones the Football Agent Exam for reasons outside our control, we will work with you to find a suitable alternative, including deferring to a future cohort.
Bereavement or Family Emergency
In the event of a death in the immediate family or similar serious family emergency that prevents you from continuing with the course.
Duplicate or Erroneous Purchases
If you accidentally purchased the same course twice or made a purchase in error, contact us within 48 hours and we will issue a full refund for the duplicate transaction.
Technical Issues Preventing Access
If a persistent technical issue on our end prevents you from accessing the course materials and we are unable to resolve it within a reasonable timeframe.
Please Note
All exception-based refund requests must be submitted in writing within 14 days of the event occurring. Supporting documentation (such as a medical certificate or relevant evidence) may be required. Sports BE reserves the right to offer a partial refund, credit towards a future course, or deferral to a later cohort as an alternative to a full monetary refund.
Non-qualifying circumstances include, but are not limited to: change of mind, failure to attend sessions without valid reason, dissatisfaction with course content after substantial access, scheduling conflicts that arise after enrolment, and loss of interest in a football agent career.
To request a refund or raise a query related to this policy, please follow the steps below. All requests must be submitted in writing — we are unable to process verbal or informal refund requests.
Step 1 — Submit Your Request in Writing
Email us at hello@sportsbe.net with the subject line: Refund Request – [Your Full Name]. Your email must include your full name, the course or product purchased, your date of purchase, your order reference number, and a clear explanation of your reason for requesting a refund.
Step 2 — Provide Supporting Documentation
Where your request falls under one of the exception categories outlined in Section 5, please attach any relevant supporting documentation at the time of your request. Incomplete submissions may delay the review process.
Step 3 - Await Confirmation
You will receive an acknowledgement of your request within 2 business days. All refund requests are reviewed individually and a final decision will be communicated to you within 10 business days of receipt of your completed submission.
Step 4 - Resolution
Where a refund is approved, payment will be returned to your original payment method within 5–10 business days, depending on your bank or payment provider. Where a refund is not approved, we will outline the reasons in writing and, where applicable, offer alternative solutions such as a credit, deferral, or placement on a future group.
Please Note
submitting a refund request does not guarantee approval. All requests are assessed in accordance with the terms of this policy.
Sports BE offers flexible payment options through Klarna and other approved payment plan providers. If you purchased your course using one of these methods, the following terms apply in addition to the general refund policy outlined above.
Ongoing Payments
Where a refund request is not approved, you remain liable for all outstanding instalments under your payment agreement. Enrolling in a payment plan does not alter your obligations under this refund policy, nor does it grant additional cancellation rights beyond those set out in Sections 2 and 4.
Approved Refunds
If a refund is approved for a purchase made via Klarna or a payment plan, Sports BE will process the refund in accordance with the relevant provider's terms. Any amounts already paid will be refunded, and any outstanding future instalments will be cancelled. Please note that the timeline for funds to be returned may vary depending on Klarna or the payment provider, and is outside Sports BE's direct control.
Disputes via Klarna
If you raise a dispute directly with Klarna before contacting Sports BE, we reserve the right to respond to that dispute in accordance with this policy. We strongly encourage students to contact us directly in the first instance, as most issues can be resolved more efficiently through direct communication.
Please Note
Sports BE is not responsible for any fees, interest, or credit impacts arising from a student's chosen payment arrangement.
If you have any questions about this refund policy, or if you wish to discuss your purchase before submitting a formal request, please do not hesitate to get in touch. We are committed to resolving all queries fairly and transparently.
Sports BE (Sports Business Education)
📧 Email: hello@sportsbe.net 📧 Refund Requests: refunds@sportsbe.net 🌐 Website: www.sportsbe.net
Communication
Our team aims to respond to all enquiries within 2 business days. For refund-specific matters, please follow the process outlined in Section 6 to ensure your request is handled promptly.
Please Note
This refund policy was last updated on 17 April 2026. Sports BE reserves the right to amend this policy at any time. Any changes will be reflected on our website and will apply to purchases made after the date of update.